Customer Service

 

Hours of Operations?

M-F 8 am-5 pm PST 

 

What About Guarantees?

We guarantee that the PosterStix printed sheets will be provided with vivid and robust colors. We guarantee that the adhesive will adhere to virtually any substrate when applied correctly. We do not guarantee the quality of the resolution as it is determined by your file input.

 

What is the Return Policy?

Returns must be pre-approved with a representative. Please contact a PosterStix representative and get a return code for the product. 

 

Where is My Order History?

You can always check all your information on your account.  That is the best place to see your order history.

 

How Big do the Files need to be for a Decent Image?

You will have to find certain size files in your personal photos or in the searching of your desired Internet photos.  Look for these minimum sizes for the desired sizes.  The higher the megapixel count, the better the print output.  Always secure the highest pixel count as possible.  Here is the listing that will help in your search.

8.5 x 11   1 megapixel

16 x 20    3 megapixel

24 x 32    5 megapixel

These size files are for great resolution.  You really don’t need a gigantic file to make a great looking PosterStix image. Understand that the image will be viewed on a wall usually from 4-5 feet away, and lower resolutions are very forgiving.

 

What if it Doesn’t Stick?

PosterStix is designed to adhere to clean and dry substrates. It is very important to clear the substrate with a mild soap and dry before application. Re-clean and try to apply again. It will stick to virtually any substrate.

 

Will it Damage the Walls?

N0.  PosterStix graphics are perfectly safe for walls.  The special low-tack adhesive does not leave any residue and will not pull paint that is primed properly. If you don’t believe it, try a small piece of the graphic and see for yourself.

 

How do I find out what Shipping Charges are?

Shipping is always free for all orders shipped in the USA by USPS First Class, usually 10-14 days. You always have options on shipping charges to expedite your deliveries in the shopping cart.  

 

How Long will it take to Get My Order?

PosterStix printed orders will be shipped usually within 2-3 business days. Saturdays, Sundays, and Holidays are not business days.  You will tell us how you want the order shipped to expedite the delivery if needed.

 

Do PosterStix images Ship to P.O. Boxes?

We are also able to ship to P.O. boxes at this time.  

 

Can I Exchange My Order?

Since PosterStix orders are printed on-demand from your custom art in which you upload images and create unique prints, you cannot exchange an order.

 

How do I Track My Order?

The tracking number will be sent to your email address upon the order being printed and placed to the carrier.  You can also find this information in your account.

 

How do I Cancel an Order?

It is important to understand that since the order is processed almost immediately, this custom work will be difficult to cancel an order.  However, you can send an email though "contact us" or call immediately to leave a voice mail.

 

What Payment Methods do you accept?

We accept all major credit cards listed in the checkout cart.  Your credit card is charged at the time when your order is placed.

 

How to Contact Customer Service Representative?

The easiest way to contact a Customer Service Representative is to leave a message with "contact us" or leave a detailed message at 1-844-845-3822.  A CSR will contact you to answer any questions you may have.